Cancellation Policy
Astarte Mind & Body Studio requests that all clients with pre-booked privates and personal training sessions please notify their respective trainer/teacher with a minimum of 4 hours notice where possible if you are unable to attend your session.
Where clients do not contact the trainer and do not show for a session, it is up to the discretion of the trainer as to whether a session or time slot is forfeited.
Late Arrival Policy
Please be aware that if you arrive late for a scheduled appointment that your session may not be extended to cater for you due to other appointments and commitments. If your trainer/teacher is running behind time, your full time will still be allocated to you. If you are unable to stay beyond your scheduled appointment time your trainer will allocate an additional complimentary session for you.
If you are late for a class, it is up to the discretion of the instructor as to whether to allow you to continue in the class. In some cases where warm ups and instructions are given at the beginning of a class, it may be unsafe for you to proceed.
Cancellation and Failure to Attend Policy
Please note that term fees are valid on for the term in which they are purchased and cannot be transferred to another term. Within the term fee structure is leeway to miss up to 2 classes and still be below the casual payment rate.
Full term fee paying students have the added benefit of being able to attend a catch up class for any missed classes with the same instructor within 2 weeks of the missed class.
Term payments cannot be refunded, but may be transferred to another party.
Casual Classes
Clients enrolled on a casual basis are requested to call and pre-book for each session they wish to attend, especially where class numbers are near capacity.
Payment for casual classes must be made prior to the commencement of the session.
Class Passes
Class Passes are valid for a period of 3 months from the date of your first class. Bookings are essential for each class you wish to attend as priority will be given to participants who have paid term fees.
Class Cancellations
Classes may be cancelled where there are no permanent bookings and no pre-bookings for casual attendance. In the event that only one participant arrives for a class, the class will still go ahead but will run for 30 minutes as a private session by default.
Payment Methods
Class and term payments may be made via direct deposit or cash prior to or on the day of the class.
Health Coverage
Some health fund rebates may be available for Michelle's Pilates classes. Please contact Michelle directly to discuss this.
Astarte Mind & Body Studio requests that all clients with pre-booked privates and personal training sessions please notify their respective trainer/teacher with a minimum of 4 hours notice where possible if you are unable to attend your session.
Where clients do not contact the trainer and do not show for a session, it is up to the discretion of the trainer as to whether a session or time slot is forfeited.
Late Arrival Policy
Please be aware that if you arrive late for a scheduled appointment that your session may not be extended to cater for you due to other appointments and commitments. If your trainer/teacher is running behind time, your full time will still be allocated to you. If you are unable to stay beyond your scheduled appointment time your trainer will allocate an additional complimentary session for you.
If you are late for a class, it is up to the discretion of the instructor as to whether to allow you to continue in the class. In some cases where warm ups and instructions are given at the beginning of a class, it may be unsafe for you to proceed.
Cancellation and Failure to Attend Policy
Please note that term fees are valid on for the term in which they are purchased and cannot be transferred to another term. Within the term fee structure is leeway to miss up to 2 classes and still be below the casual payment rate.
Full term fee paying students have the added benefit of being able to attend a catch up class for any missed classes with the same instructor within 2 weeks of the missed class.
Term payments cannot be refunded, but may be transferred to another party.
Casual Classes
Clients enrolled on a casual basis are requested to call and pre-book for each session they wish to attend, especially where class numbers are near capacity.
Payment for casual classes must be made prior to the commencement of the session.
Class Passes
Class Passes are valid for a period of 3 months from the date of your first class. Bookings are essential for each class you wish to attend as priority will be given to participants who have paid term fees.
Class Cancellations
Classes may be cancelled where there are no permanent bookings and no pre-bookings for casual attendance. In the event that only one participant arrives for a class, the class will still go ahead but will run for 30 minutes as a private session by default.
Payment Methods
Class and term payments may be made via direct deposit or cash prior to or on the day of the class.
Health Coverage
Some health fund rebates may be available for Michelle's Pilates classes. Please contact Michelle directly to discuss this.
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